Shipping

Service Overview
 
                   
Coleman Book Company offers a full range of services to corporate, academic, medical, special and public libraries, obtaining any in-print publication, in any format, from publishers or distributors throughout the world Browse.

Speed

How fast will you get your order? delivery 3-5 business days. Your order is processed within 30 minutes of receipt and you will be notified if any delay. 

If your item is out-of-stock or out-of-print we won't cancel your order before checking for replacement and send info message to you for approval of this replacement, saving you time having to find a copy, you can easily cancel if you choose not to get replacement.


OUR SERVICES INCLUDE:

  • BINDERY SERVICES We can provide a full range of binding options for your paperback books: Kapco coverings, Vinabind and Library (buckram) bindings.
  • FIRM ORDER SERVICE "Hard-to-get" items, though at times challenging, are our specialty. Materials are supplied from more than 29,000 publishers and distributors worldwide, with more added daily. Current titles are stocked from more than 100 publishers.
    • 98% Fill Rate:
    • 76% of all orders are fulfilled within 3 days.
    • 92% of all orders are fulfilled within  7 days.
  • KEY SELECTIONSsm - Approval Plan/Slip Service We have developed an approval plan/slips service offering the degree of customization and personalized service desired by the library community. Flexibility and built-in attention to detail exists is our service.
  • OUT OF PRINT SEARCHING If your item has been declared out-of-print or out-of-stock-indefinitely, upon request, we will search Out of Print databases to obtain a copy for your library. When we've located a copy, we will advise you of its condition and price for approval before supplying it to you.
  • RUSH ORDER SERVICE When a book is needed immediately, or sooner, your order to us, if not in inventory, is placed with the publisher within 30 minutes of its receipt. 
  • SHELF READY SERVICE If requested, Coleman will physically process any material purchased so that the customer's collection-building process is facilitated. We can provide barcodes, security strips, or complete card kits. Additionally, we offer original cataloging records as well as copy-cataloging records.
  • 98% Fill Rate
  • 76% of all orders are fulfilled within 3 days.
  • 92% of all orders are fulfilled within 5 days.
  • Guarantee your item is new and in perfect condition or full refund 

RUSH ORDER SERVICE 

When a book is needed immediately (Rush) your book ships to you on an average within 24 hours of
their receipt by Coleman. Our average turnaround delivery of domestic material via Coleman's facility
is 3-5 business days.

Standard streamlined order procedures:

  • Order processed within thirty minutes
  • Access Codes, study guides, packaged with textbook new
  • If shipped through Coleman, re-shipped same day
  • UPS ground service unless otherwise stated, UPS tracking
  • Satisfaction guarantee with a 30 day return policy and full refund

Shipping Overview 

Tracking number provided and UPS text messages sent with delivery location updates.

Delivery Options

Free shipping (recommended)
Expedite 3-5 business day delivery 

Guarantee your item is new and shipped with all components, full money back no hassle policy.

  • FIRM ORDER SERVICE "Hard-to-get" items, though at times challenging, are our specialty.
    Materials are supplied from more than 29,000 publishers and distributors worldwide, with more
    added daily. Current titles are stocked from more than 100 publishers. 

  • OUT OF PRINT SEARCHING If your item has been declared out-of-print or out-of-stock-indefinitely,
    upon request, we will search Out of Print databases to obtain a copy for your library. When we've located
    a copy, we will advise you of its condition and price for approval before supplying it to you.
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