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Standard streamlined order procedures

- Order phoned to the publisher within thirty minutes
- The customer is notified if a delay within 30 minutes of the receipt of the order.
- If Out-Of-Print Coleman will attempt to have a copy reprinted for our customer upon request.
- Shipped direct from the publisher unless otherwise desired
- UPS ground service unless otherwise stated
- If special instructions, delivered by method desired
- All items new
- 30 day return policy

ORDER PLACEMENT: When a book is needed immediately, or sooner, your order to us, if not in inventory, is placed with the publisher within 30 minutes of its receipt.

Shipping

98% Fill Rate:

• 76% of all orders are fulfilled within 3 days.
• 92% of all orders are fulfilled within 5 days.

Coleman Book Company offers a full range of services to corporate, academic, medical, special and public libraries, obtaining any in-print publication, in any format, from publishers or distributors throughout the world. 

Coleman Book Company's customer service department may be contacted 24 hours a day, 7 days a week via e-mail/Live Help. Responses to queries are sent within 24 to 48 hours of Coleman's receipt of the initial contact. In addition, Coleman personnel may be contacted telephonically Monday through Friday between the hours of 7:30 a.m. and 5:00 p.m. central time. (PH admin office PA 215.849.3155 eastern time) Customer Service Email: colemanbook@msn.com