Shipping

• 98% Fill Rate
• 76% of all orders are fulfilled within 3 days.
• 92% of all orders are fulfilled within 5 days.
  

Satisfaction Guarantee or full refund Buying "New"

"Great service book came pretty fast." 

"Thanks Coleman for getting my daughter her book fast I like the way you had UPS
text me with up to date delivery locations"

RUSH ORDER SERVICE When a book is needed immediately, or sooner, placed with the publisher within 30 minutes of its receipt, Cengage will package and ship within 24 hours.

If your item is out-of-stock or out-of-print we will check for replacement and send a message to you for approval, saving you time having to find a copy.

Your purchase is backed with a 30 day satisfaction return policy.

Standard streamlined procedures 

• Customer is notified within 30 minutes if there is a delay in the delivery of order.
• Shipped direct from the publisher unless otherwise desired
• If shipped through Coleman, re-shipped same day
• 30 day full money back return policy
• New guaranteed as described
• UPS ground service unless otherwise stated