Shipping


Shipping

  • All orders Shipped by UPS   
  • 3 to 5 business day delivery $5.00 
  • Free shipping up to 7 business days
  • Tracking number with delivery time sent to customer 

Help with checkout
What's Buy Now Pay Later
Does my bundle include access code
Is this a new book
Can I return if I have to
How do I return
About Our Products
How do I contact you with a question
UPS tracking designed for you
What You Should Know About Bundle Textbooks


 How To Place Order

Click Add to Cart
After you've reviewed the items in your Shopping Cart, you're ready to proceed to checkout and complete your order.
Review your order details.

Now click Proceed to Checkout and follow the prompts.
Enter a shipping address, choose a shipping method, and enter your payment information.


Can I get my UPS tracking sent to my cell phone for instant alert?

On your order give us your cell or email to have UPS send (text) direct to you with location status such
as your order is in Building.


Can I use a P.O. Box address?

UPS will not deliver to a PO box. solution UPS will deliver to a street address of PO box, if you put
your box number UPS will deliver if they can't physically put in box they can leave at desk where
packages are received. The next thing you might want to do on your order provide us your cell or email
to have UPS send direct to you status such as your order is in Building.

Need help with checkout please contact customer support by clicking this link an agent will respond right away click here and jot us a note.


Get Your Textbook with NO money Down
That's right you can get your textbook now and Pay Later. Use your Debit or Credit Card as ID, it is so easy please take a moment to read details by clicking our Pay Pal logo below. 

Get Your Textbook with NO money Down

That's right you can get your textbook now and Pay Later. Use your Debit or Credit Card as ID, it is so easy please take a moment to read details by clicking our Pay Pal logo below. 

Buy Now with nothing down keep cash in your pocket with PayPal Credit.

FREE no obligation! how to use Pay Later  
If you have found a book on our site it's quite easy at checkout click Checkout with PayPal Credit, it's very quick you can get approved in seconds. 

Special Order Can't Find Your Textbook We'll Order For
If you can't find your textbook please allow us to provide order information for you.
We'll locate your textbook, put on our website with price and discount, there's no 
obligation. You can use all of our payment and shipping benefits, you can select delivery time and payment options (Pay Later) we'll take the hassle out of your search and ordering with speed and cost. 

Here's how to Special Order there's no obligation, send
ISBN, starts with 978, and author if available with title we will send  Price & Availability .

Once we have received your request a service rep will contact you via email with in 30 minutes during business ours, your item will be displayed on our website and you can decide after viewing if this is the material you want and add to cart should you approve. 


Does my bundle include an access code

Our products are new, back with a 30 day full money back return policy. Bundles contain all components in description. Bundles are packaged and sealed by publisher. Printed Access Codes are also individually seal wrapped with book. Products are Shipped UPS with tracking provided.


Service Overview  

  • If a customer receives a wrong book Coleman will attempt to ship correct 
    book over night.
  • 80% of orders delivered in 3-5 business days . 
  • Shipped direct from the publisher saving the customer time and money 
  • UPS ground service 
  • Coleman will notify the customer if delay in 30 minutes or less   
  • 30 day return policy
  • All products new, un-opened and seal wrapped
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    Is this a new book 

    Our products are new, back with a 30 day full money back return policy. Bundles contain all components in description. Bundles are packaged and sealed by publisher. Printed Access Codes are also individually seal wrapped with book. Products are Shipped UPS with tracking provided.


    Can I return if I have to


    What can I return?

    You may return most new, unopened items sold and fulfilled by Coleman within 30 days of delivery return should be by a trackable method which will prevent being lost in shipment. Please send your return tracking to Coleman this will make it easy to update you with status report and prevent item being lost.

    When will I get my refund?

    When a refund is issued you will get an email notification, there might be a delay of deposit by your bank institution due to their processing time of 2 to 3 days.

    Does Coleman offer replacements and exchanges?

    Yes, If you received a damaged or defective item, we’ll ship you a replacement of the exact item. If you would like to exchange an item for another, you can exchange for a different one.

    Check the Status of Your Refund

    If you're waiting for a refund and want to check the status, you can view this information in Your Account, you also can request this information directly from Coleman via email colemanbook@msn.com please include in request your order number and return tracking number.
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    Books & Access Cards are returnable if un-opened and in original condition sent. 

    Return shipping is not refundable on cancelled orders.

    How to request a return

    Please notify Coleman of your return and shipper tracking number information so that we can monitor colemanbook@msn.com and provide you timely status updates.

    How do I return 

    RETURN BOOKS TO:

    RETURN:
    CENGAGE LEARNING
    DISTRIBUTION CENTER
    10650 TOEBBEN DRIVE
    LOCATION 02
    INDEPENDENCE, KY 41051

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    About Our Products

    Our products are new, back with a 30 day full money back return policy. Bundles contain all components in description. Bundles are packaged and sealed by publisher. Printed Access Codes are also individually seal wrapped with book. Products are Shipped UPS with tracking provided.


    Contact  Customer Services - Questions

    Coleman Book Company's customer service department may be contacted 24 hours a day, 7 days a week via e-mail. Responses to queries are sent within 60 minutes of Coleman's receipt of the initial contact during business hours. Customer Service colemanbook@msn.com

    UPS tracking features designed for you
    You can request tracking sent by text to your cell this way if a package is left outside of door
    while you are in class or work UPS will text you "Package is at location". The customer can
    have picked up by neighbor or if you are close by can pick up. You can add a note on order
    for this service. 


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    What You Should Know About Bundle Textbooks

    Many textbook publishers are giving professors the option to modify a textbook by adding chapters, experiments, and labs. These Bundle textbooks are given a unique ISBN which has been changed from a stand alone textbook, these bundle packages can be a challenge to the buyer.  


    My Access Code will no longer allow me to log in, what should I do?.

    Answer: I am sending you a phone number to our tech support they will check it over the phone and see what the problem is, most times they can reset, let me know if this works for you. 

    It worked great they reset, thanks for your help. 

    Can I give my access code to a friend to use? 


    Answer Important: Access codes are not interchangeable between classes. Access codes can only be used once. Verify that the access code prefix (on the outside of the access code card or envelope) is valid for the textbook edition used in your class.

    Do I really need an access code?

    Answer The use of your textbook's access code is usually up to your professor. In some cases, a professor may only recommend that you use the textbook code found in your student access kit to obtain additional reference and/or study material on your course. In other cases, a professor may require you to use your textbook access code because a portion of your grade will come from the online material.

    How long will I be able to view the online content provided by my access code?

    Answer While textbook access code subscriptions may vary, a student access code should grant you access to online content for the duration of your course, generally lasting between 6-12 months.

    What in the world is an access code?

    Answer Access codes (also referred to as textbook access codes, student access codes or a student access kit) is a series of letters and numbers that allows you access to your courses online content and/or additional study material. Access codes (which can only be used once) have been included with new textbooks as a way for publisher's to "add value" for those who purchase their textbooks new rather than used. Popular websites also use student access kits for exclusive access to some of their online content. Most codes are valid for one term. If a code is valid for a longer period of time, the duration is stated on the access code card.   

    30 DAY RETURN POLICY

    Copyright © 2018 Coleman Book Company. All rights reserved.