Help Desk

                    

Customer Support 

Coleman Book Company's customer service department may be contacted 24 hours a day, 7 days a week via e-mail. Responses to queries are sent within 24 hours of Coleman's receipt of the initial contact. In addition, Please send questions about orders, availability and returns to our Customer Service via  Email: colemanbook@msn.com


Click to chat with Customer Support Live Support

Standard streamlined order procedures

  •  Order phoned to the publisher within thirty minutes 
  •  The customer is notified if a delay within 30 minutes of the receipt of the order.
  •  If Out-Of-Print Coleman will attempt to have a copy reprinted for our customer upon request. 
  •  Shipped direct from the publisher unless otherwise desired
  •  UPS ground service unless otherwise stated
  •  If special instructions, delivered by method desired
  •  All items new
  •  30 day return policy


Returns Notify Coleman of your return via email colemanbook@msn.com

Return item un-opened and in condition as sent, simply return to:

RETURN BOOKS TO:
CENGAGE LEARNING
DISTRIBUTION CENTER
10650 TOEBBEN DRIVE
LOCATION 02
INDEPENDENCE, KY 41051

ORDER PLACEMENT: When a book is needed immediately, or sooner, your order to us, if not in inventory, is placed with the publisher within 30 minutes of its receipt.

OUR SERVICES INCLUDE:

    • FIRM ORDERS 
      "Hard-to-get" items, though at times challenging, are our specialty. Materials may be supplied upon request from more than 29,000 publishers and distributors worldwide, with more added daily. Current titles are stocked from more than 100 publishers.
    • RUSH ORDERS    
      When a book is needed immediately, or sooner, your order to us, if not in inventory, is placed with the publisher within 30 minutes of its receipt.
      OUT OF PRINT SEARCHING 
      If your item has been declared out-of-print or out-of-stock-indefinitely, upon request, we will search Out of Print databases to obtain a copy for your library. When we've located a copy, we will advise you of its condition and price for approval before supplying it to you.
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