FAQ

Many textbook publishers (Cengage) are giving professors the option to modify a textbook by adding chapters, printed access codes, and labs. These Bundle textbooks are given a unique ISBN, the ISBN no longer is for the single book but is for the package and the ISBN is specific to the components in package. Your book is shipped direct from Cengage at our discount price.  


How do I contact Coleman?

Answer: [email protected]

Is my textbook new?

Yes! Material is new and shipped direct from Cengage at our sale price.

I am looking for a bundle textbook that is "Theory and Practice of Counseling with an LMS printed access card" that the book store is saying no longer available but a classmate told me you helped them get the textbook bundle with ISBN I sent you? 

Happy to help you. The original ISBN for the bundle you are looking for has been changed to the ISBN I have sent along with our sale price. I have asked Cengage to hold a copy for you and if you approve a copy will be sent to you.

I logged in to my Printed Access Card wrong and now it won't let me log in can you help me?

Yes! I have reset your access code for you try now.

Thank you so much works perfect.

Can I give my access code to a friend to use?

Important: Access codes are not interchangeable between classes.

Access codes can only be used once.

 Do I really need an access code?

The use of your textbook's access code is usually up to your professor. Instructors may require you to use your textbook access code because a portion of your grade may come from the online material.

How long will I be able to view the online content provided by my access code?

While textbook access code subscriptions may vary, a student access code should grant you access to online content for the duration of your course, generally lasting between 6-12 months.

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If I buy a used book and it doesn't come with an access code, can I purchase my access code separately?

Yes! Caution access codes can not be reused, check if it appears re-wrapped.

What in the world is an access code?

Access codes are online passwords from major publishers that grant access to a variety of extra course materials like digital version of books, quizzes, study guides and more.

What does Cengage Sam stand for?

SAM (Skills Assessment Manager) is a web-based application that measures student proficiency in Microsoft Office software and technology-related topics.

SAM teaches Microsoft Word, Excel, Power- Point, Access, Outlook and Internet Explorer, in addition to foundational computer concepts.


My students are using a bundle textbook that includes an access code but they are telling me the access code portion is no longer available can you help with this?

Yes I can help with this, your bundle has been updated from LMS Printed Access Card to gradually replacing LMS to simply Printed Access Card the Publisher also changed the ISBN I have sent you the new Bundle ISBN, you are getting the same material, and ordering with the new ISBN you should be fine.
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