Customer Service

 
 

Students & Colleges

Coleman Book Company offers a full range of services to corporate, academic, medical, special and public libraries, obtaining any in-print publication, in any format, from publishers or distributors throughout the world.

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COUPON

$5 OFF use coupon code "cbcsale"

Free shipping, plus discount and additional $5 coupon
At checkout see drop down Apply Discount Code

 

 

Instructor Supplements

Coleman offers in addition to our textbooks, instructor supplements, online reference databases, distance learning courses, test preparation materials, corporate training courses, career assessment tools, materials for specific academic disciplines, and custom solutions. 

Certification Seal

Now, you have a way to easily verify new Cengage print learning materials as authentic. Starting immediately, a certification seal featuring a design––unique to each print unit––and a QR code will appear on the cover of the vast majority of copyright 2018 and copyright 2019 print product. We have a simple process to help you confirm that the product comes from Cengage––and meets our standards of excellence.

Look for the certification seal on the cover of new products. To further verify authenticity, simply scan the unique code with a black light or QR scanning app on your mobile phone. The technology embedded in the seal will immediately indicate whether the product is real or counterfeit. 

 Advanced Search Books

With Colemans advanced search feature you can look up by Price, ISBN, Author, and Title 

What You Should Know About Bundle Textbooks

Many textbook publishers are giving professors the option to modify a textbook by adding chapters, and labs. These textbooks are given a unique ISBN, the ISBN no longer is for the single book but is for the package and is specific to the components in package. 

About Us

Supplier of academic, scholastic and scientific books to the public and special library's. Bundle textbooks, handbooks,
workbooks, Study Guides and more.

Ordering

"Hard-to-get" items, though at times challenging, are our specialty. Materials are supplied from more than 29,000 publishers and distributors worldwide, with more added daily. Current titles are stocked from more than 100 publishers. 

Secure
The transaction you do is safe and your credit card data is encrypted.


Contact Customer Services 

Coleman Book Company's customer service department may be contacted 24 hours a day, 7 days a week via e-mail. Responses to queries are sent within 24 hours of Coleman's receipt of the initial contact. 
Live Chat is also available most business hours please see top of page. 

 

Customer Service: 

When you need a book 'yesterday' or earlier, indicate that the order is a RUSH, the specific deadline date, and your approved method of shipment.      

 

Placing An Order

Placing an order is a 2 step process

  • Create an account
    This is very important in allowing you to get messages about tracking, updates and speed at checkout
    The next time you login your order history will appear on the Home Page click on view all  (Remember to write your login down)
    You can print your invoice from this page also for say down the road tax purposes. 
  • Placing order
    Billing address must match what your credit card bank institution has on record, shipping address can be added later.
    Tip: Once you have placed your order and you are still logged in check our Home Page and you should see your Recently Ordered items.
    Check that your default billing address is correct you can edit it here, if you had a delay in order completion your default billing could be solution.

Contact Us 
NEED IMMEDIATE HELP response within minutes click here to send email

 


Speed
Delivered UPS
How fast will you get your order? delivery 3-5 business days. Your order is processed within 30 minutes of receipt and you will be notified if any delay. 
If your item is out-of-stock or out-of-print we won't cancel your order we will first check for replacements and send a message to you for approval
of this replacement, saving you time having to find a copy.

Issues & Solutions

If you are ordering a bundle textbook that refers to a LMS card in the components, the Publisher has notified us some not all have been taken out of print
as LMS and now just called Printed Access Card or MindTap 
Printed Access the ISBN has been changed, as part of our service Coleman provides you
the replacement (same card just ISBN for bundle has changed)
Coleman will automatically convert these for students/instructors

 

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