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Coleman Book Company offers a full range of services to students, academic, medical, special and public libraries, obtaining any in-print publication, in any format, from publishers or distributors throughout the world. See Issues & Solutions (this will open in new window) that might cover your item.

Product Support

When you purchase a product from Coleman you get a ton of help, say you have problems logging in with an Access Code our tech support can help you instantly, we can reset right over phone or send you a new one fast.   

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My instructor gave me the ISBN but i still can't find the bundle can you help?

Glad to help you, your item is a bundle that contains a LMS printed access card that has been replaced I have sent you the replacement ISBN you should be OK now.

Thank you that worked out perfect.

I tried to login with my Access Code but it said I was already login and now it won't let me access.

I see you tried to login several times not realizing you were successful one of those times and attempting further you were closed out no problem I have reset for you and you can login now.

I need a copy of my purchase invoice how do I get that?

Click sign in at top of page and enter your password, here you can print order confirmation, invoice, see shipping, details of order and more any time you want.

I tried to return to Cengage a bundle I bought direct from them (do I wish I bought through you) but I keep getting different depts and told I couldn't return I have been calling for 3 days even told my case was closed.

Though you did not buy from Coleman I was able to contact Cengage and explain your situation and they gave me a authorization for you to return please use the authorization number I emailed to you.

Thanks Coleman I returned it and got my refund I definetly will order all my material through you from now on.

Do I really need an access code? 

Answer The use of your textbook's access code is usually up to your professor. In some cases, a professor may only recommend that you use the textbook code found in your student access kit to obtain additional reference and/or study material on your course. In other cases, a professor may require you to use your textbook access code because a portion of your grade will come from the online material. 

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How long will I be able to view the online content provided by my access code? 

Answer While textbook access code subscriptions may vary, a student access code should grant you access to online content for the duration of your course, generally lasting between 6-12 months.

If I buy a used book and it doesn't come with an access code, can I purchase my access code separately? 

Answer Of course! Because many professors do not require the use of access codes in their class, a slew of savvy students are out there selling their unused textbook access codes on the Internet. Caution access codes can not be reused, check if it appears re-wrapped. 

What in the world is an access code? 

Answer Access codes (also referred to as textbook access codes, student access codes or a student access kit) is a series of letters and numbers that allows you access to your courses online content and/or additional study material. Access codes (which can only be used once) have been included with new textbooks as a way for publisher's to "add value" for those who purchase their textbooks new rather than used. Popular websites also use student access kits for exclusive access to some of their online content. Most codes are valid for one term. If a code is valid for a longer period of time, the duration is stated on the access code card.  


FREE shipping available or expedited 2-5 business day delivery, book discounted and additional savings with coupon, guarantteed to contain all bundle components and new or full refund.  



  • FIRM ORDER SERVICE "Hard-to-get" items, though at times challenging, are our specialty. Materials are supplied from more than 29,000 publishers and distributors worldwide, with more added daily. Current titles are stocked from more than 100 publishers. 

  • OUT OF PRINT SEARCHING If your item has been declared out-of-print or out-of-stock-indefinitely, upon request, we will search Out of Print databases to obtain a copy for your library. When we've located a copy, we will advise you of its condition and price for approval before supplying it to you.

  • RUSH ORDER SERVICE When a book is needed immediately, or sooner, your order to us, if not in inventory, is placed with the publisher within 30 minutes of its receipt. 

  • SHELF READY SERVICE If requested, Coleman will physically process any material purchased so that the customer's collection-building process is facilitated. We can provide barcodes, security strips, or complete card kits. Additionally, we offer original cataloging records as well as copy-cataloging records.

  • STANDING ORDER SERVICE Coleman will monitor and maintain standing orders for our customer's requirements from any source, whether or not they recognize "standing orders". The flexibility of our computer system allows for this service to be tailored to meet your specific needs. We will also provide customized acquisitions plans for alternating editions, volumes, and publication years for other than all items produced in a series.    

    Delivery Notification:

    • The customer is notified if delay within 30 minutes of the receipt of the order. This information will help the student when delivery is time sensitive.
    • Orders shipped direct from Publisher to facilitate customer delivery time at our discount

    Your Book 

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      When your patron needs a book yesterday, or earlier,your indication that the order is a rush causes us to place the order on your behalf within 30 minutes of its receipt.  

      Order your custom textbook bundle or printed access card online from us today. Our promise is to offer a speedy dispatch once the order has been placed. We give all of our customers free delivery and offer a no quibble 30-day money-back guarantee to ensure your total satisfaction. 

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      At checkout the image below is what you will see, select the one you wish to proceed with
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      Available FREE shipping and expedited 2-5 business day delivery, book discounted and additional savings with coupon, guarantteed to contain all bundle components and new.  

      Satisfaction is guaranteed with a 30 day refund policy.


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